cancellation policy

At PickItNow, we understand that sometimes customers may wish to cancel an order. Please read our cancellation policy carefully before placing an order.

Order Cancellation

• Orders can only be cancelled if they have not yet been processed or dispatched.
• Once an order has been processed or shipped, it cannot be cancelled and will be treated as a standard return.

How to Request a Cancellation

• To request a cancellation, contact our support team as soon as possible.
• Include your order number and reason for cancellation.
• We will confirm whether the order is still eligible for cancellation.

Refunds for Cancelled Orders

• If your cancellation is approved before dispatch, a full refund will be issued to your original payment method.
• Refund processing may take 5–10 business days depending on your bank or payment provider.

Non-Cancellable Orders

• Orders that have already been processed or shipped.
• Custom or special-request items once processing has begun.

Support Email: office@pickitnow.co.za