Refund & Return Policy

At PickItNow, we are committed to providing quality products and a reliable shopping experience. Please review our refund and return policy carefully before placing an order.

Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, in original condition, and returned in the original packaging.
• For hygiene-sensitive products and certain electronics, returns may only be accepted if the item is defective, damaged, or incorrect upon delivery.
• We reserve the right to inspect all returned items before approving a refund or replacement.

Faulty, Damaged, or Incorrect Items

• Customers must notify us within 48 hours of delivery.
• Photo or video evidence may be required for verification purposes.
• Once the issue has been verified, we will arrange a replacement, exchange, or refund where applicable.

Order Cancellations

• Orders may only be cancelled before they have been processed or dispatched.
• Once an order has been shipped, it will fall under the standard return process.

Refunds

• Approved refunds will be processed back to the original payment method used at checkout.
• Refund processing may take 5–10 business days depending on your bank or payment provider.
• Shipping fees are non-refundable unless the return is due to a defective item, incorrect order, or seller error.

Return Shipping

• Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Non-Refundable Situations

• Requests made after the 7-day return window.
• Incorrect shipping information provided by the customer.
• Normal wear and tear or misuse after delivery.
• Damage caused after successful delivery.

Support Email: office@pickitnow.co.za