order q/a

You can track your order using the tracking number sent to your email once your order has been dispatched.

Please check your spam or junk folder. If you still cannot find it, contact our support team with your details.

You will receive an order confirmation email once your purchase has been completed successfully.

If your order has not yet been dispatched, contact us as soon as possible and we will try to assist with changes.

Orders can only be cancelled before they are dispatched. Once shipped, cancellations are no longer possible.

Please contact us immediately. If your order has not been shipped yet, we will update your delivery details.

If your order has not yet been processed, we may be able to assist. Contact support as soon as possible.

Your order is being prepared for dispatch. Once it is shipped, you will receive tracking details via email.

Orders are usually processed within 24–72 hours before being dispatched.

Yes, you can place as many orders as you like. Each order will be processed separately.

If both orders have not yet been processed, contact us quickly and we will try to combine them where possible.

If you see a duplicate charge, it may be a pending authorization that will automatically reverse. Contact support if it persists.

Please check your email spam folder. If you still didn’t receive it, contact us with proof of payment so we can assist.

If your order has not been dispatched, we may be able to update your contact details. Contact us as soon as possible.

Yes, if the order has not yet shipped, we can update your email address on request.

No, you can checkout as a guest without creating an account.

Once your order is shipped, you will receive a tracking number via email which you can use to follow your delivery.

Processing means your order is being prepared, packed, and readied for courier collection.

Completed means your order has been successfully processed and dispatched or fulfilled.

No, all orders must be paid for at checkout before they are processed.

Yes, once payment is successful, your order is confirmed and will be processed shortly.

Please check your tracking information first. If your order shows delivered or is delayed, contact our support team so we can investigate for you.

If your order is taking longer than expected, please allow extra time for courier delays. If it is significantly delayed, contact us for assistance.

If your order arrives incomplete, please contact us immediately with your order number and photos so we can assist you.

Sometimes items may be shipped separately. Please check your tracking updates and contact us if you believe something is missing.

Some orders may be split depending on stock availability or courier handling. Each parcel will have its own tracking information if applicable.

Order updates may take time depending on processing or courier scanning delays. Please allow some time before checking again.

If you cannot see your order, it may still be processing or linked to your email confirmation. Contact support if you need help locating it.

If your order has not yet been shipped, contact us immediately so we can check if changes are still possible.

If the order has not been dispatched, we may be able to update it. If it has already shipped, you may need to request a return or exchange.

Once an order has been dispatched, we are unable to make changes as it is already in the courier system.

Please contact us as soon as possible. If the order has not been processed yet, we will try to correct it.

This means your order is still being prepared. Once it is ready, it will be dispatched and you will receive tracking details.

Delays can occur due to high order volumes, courier schedules, or public holidays. We appreciate your patience during busy periods.

Yes, you can contact our support team through the Contact page for assistance with any order-related issues.

If a parcel cannot be delivered and is returned, please contact us so we can arrange the next steps according to our policy.

If a parcel is confirmed lost by the courier, we will assist according to our return and refund policy.

If a delivery is refused, it may be returned to us. Please contact support so we can assist you further.

Yes, you can place new orders at any time while waiting for your current order to be delivered.

Yes, you will receive a confirmation email with tracking details once your order has been dispatched.

Sometimes updates may be delayed depending on courier scanning times. Please use your tracking link for the latest status.