payment q/a

We accept secure online payments including Visa, Mastercard, and other available payment options shown at checkout.

Yes. All payments are processed through secure encrypted payment gateways to ensure your information is protected.

Please check your bank balance and try again. If the issue continues, try a different payment method or contact your bank.

Payments may be declined due to insufficient funds, bank restrictions, or incorrect card details. Please check your information and try again.

Please check your email spam folder first. If you still haven’t received confirmation, contact us with proof of payment so we can assist.

Payments are usually confirmed immediately. In rare cases, it may take a few minutes depending on your bank.

Yes, if EFT is available at checkout, you may use it. Please ensure payment is completed correctly to avoid delays.

A pending charge usually means your bank has temporarily reserved the amount. It will either be confirmed or reversed depending on payment status.

No, we currently require payment before orders are processed and shipped.

Once an order is placed, the payment method cannot be changed. You would need to place a new order if necessary.

At the moment, we do not offer installment or “buy now pay later” options.

Please ensure your card details are correct, your card is active, and online payments are enabled by your bank.

No, each order must be paid using a single payment method at checkout.

No, we do not charge additional fees, but your bank may apply standard transaction charges depending on your account.

All prices on our website are displayed in South African Rand (R).

Occasionally bank verification may take a few extra minutes. Please wait before attempting another payment.

Yes, you will receive an order confirmation email which serves as your receipt.

No, we do not store your payment card details. All transactions are handled securely through payment providers.

Please contact us immediately with your order details so we can investigate and assist you accordingly.

Payments cannot be reversed manually once processed. Orders must follow our cancellation and refund policy.

Yes. All payments are processed through secure encrypted systems to protect your personal and financial information.

No. All orders are processed through our official website with secure payment systems and order tracking provided for every purchase.

If this happens, please contact our support team with your payment proof so we can verify and assist you immediately.

Refunds are handled according to our refund policy. If your order qualifies, we will assist you with the refund process.

Refund processing times depend on your payment provider but usually take a few business days after approval.

Refunds are only approved if the order meets our return and refund policy conditions.

If your order has not yet been dispatched, you may contact us to request cancellation and refund review.

If the order has not been shipped, we will process it according to our cancellation and refund policy.

No. We do not store any card or banking information. All payments are securely handled by trusted payment gateways.

A pending transaction means your bank is temporarily holding the funds while the payment is being processed.

Failed payments are usually reversed automatically by your bank if the transaction was not completed successfully.

Please contact us with your order details so we can review the transaction and assist you accordingly.

Yes. Most major South African banks support online card and EFT payments.

Payments may be reversed due to bank security checks, insufficient funds, or transaction verification issues.

Some banks may require additional verification for online purchases depending on their security systems.

Yes. You can safely try again using the same or a different payment method at checkout.

If payment was not completed, your order will not be processed. You may need to place the order again.

Yes, as long as you have permission from the cardholder to use their payment details.

This may be due to browser issues or internet connectivity. Try refreshing the page or using another device.

Please try clearing your browser cache, switching devices, or using another payment method if available.

Yes, you can contact our support team via the Contact page for help with any payment-related issues.