Shipping Q/A

We'll send you a shipping confirmation email with your tracking number as soon as your order has been dispatched.

Your tracking number is sent once your order has been dispatched. If it has been longer than expected, please contact our support team for assistance.

Tracking updates may take a little time after the courier receives your parcel. Please allow a short period for the latest information to appear.

This means your shipment has been prepared and is waiting to be collected or scanned by the courier. Tracking updates will appear once the courier processes the parcel.

Occasionally, courier delays may occur due to weather, high shipping volumes or remote delivery locations. We'll gladly assist if you need an update.

At this time, we use our standard delivery service to ensure reliable nationwide shipping.

No. We currently do not offer same-day delivery.

Unfortunately, next-day delivery is not available. Most orders arrive within 5–9 business days after dispatch.

Yes. Public holidays and weekends may slightly extend processing and delivery times.

No. Business days are Monday to Friday, excluding public holidays.

At the moment, we only offer courier delivery and do not provide customer collections.

We are an online store, making it easy for customers across South Africa to shop from anywhere.

Yes. Simply enter your work address during checkout and ensure someone is available to receive the parcel during business hours.

Yes. You may enter any valid South African delivery address during checkout.

Absolutely. Simply use the recipient's delivery address during checkout.

This depends on the courier and your delivery location. Some drivers may call before arriving, while others may not.

The courier may contact you for directions. Providing accurate address details, unit numbers and contact information helps avoid delays.

If your order has not yet been dispatched, contact us as soon as possible and we'll do our best to update your contact details.

Some deliveries may require a signature or confirmation of receipt, depending on the courier's procedures.

Please contact us as soon as possible and include clear photos of the damaged packaging and item so we can assist you.

We're sorry if that happens. Contact our support team with your order number and photos of the item received, and we'll work to resolve the issue promptly.

If both orders have not yet been processed, contact us immediately. While we cannot guarantee it, we'll do our best to combine them where possible.

Please contact us as soon as possible. If your order hasn't been dispatched, we may be able to help you update it.

For the smoothest delivery experience, we recommend using a physical street address where someone can receive the parcel.

Yes. Once your parcel is on its way, tracking updates will help you monitor its progress.

Yes. Use your tracking number on our Track Your Order page to view the latest delivery updates.

Yes. We continue shipping during busy shopping periods, although deliveries may take a little longer due to increased courier demand.

We currently cannot schedule specific delivery dates, as deliveries are managed by our courier partners.

If a parcel is returned because it couldn't be delivered, please contact us so we can discuss the available options for reshipping.

At the moment, Pick It Now delivers within South Africa only.

If your parcel is taking longer than expected, please allow a little extra time. Delays can happen due to courier volumes, weather, or remote areas. If the delay continues, contact our support team for help.

You can track your order using the tracking link sent to your email once your parcel has been dispatched.

Please check with people at your address or reception/security. If you still can’t locate your parcel, contact us immediately so we can assist you with the courier.

First check your surroundings, neighbours, or building reception. If it is still missing, contact our support team so we can investigate with the courier.

Tracking numbers may take some time to activate after dispatch. Please try again later or contact us if the issue continues.

Your order is being prepared for dispatch. Once it has been handed to the courier, you will receive a tracking number.

Orders are usually processed within 24–72 hours before being dispatched, depending on order volume.

We process all orders as quickly as possible in the order they are received, so we are unable to prioritise individual orders.

Your order may still be in the processing stage. Once it has been dispatched, you will receive a shipping confirmation email.

Sometimes courier updates may pause temporarily while the parcel is moving between hubs. Please allow some time for updates to resume.

Lost parcels are very rare. If there is an issue with delivery, we will work with the courier to resolve it as quickly as possible.

If a parcel is confirmed lost by the courier, we will assist you with a replacement or solution according to our policy.

Yes, all orders are handled through trusted courier services with tracking provided for every parcel.

Couriers often route parcels through central hubs before final delivery. This is normal and part of the delivery process.

Occasionally tracking updates may pause while your parcel is in transit. This does not always mean the parcel is delayed.

In most cases, parcels are delivered directly to your address and cannot be collected from courier depots.

If your order has not yet been delivered, contact us as soon as possible and we will try to update the courier instructions.

An incomplete address may delay delivery. Please ensure all details are correct when placing your order.

Once an order has been dispatched, it cannot be cancelled. You may request a return once it has been delivered.

We recommend accepting the parcel and contacting us afterwards so we can assist you according to our return policy.

We work with reliable courier partners to ensure safe nationwide delivery across South Africa.

Courier systems sometimes route parcels through different sorting hubs before final delivery. This is normal logistics routing.

Yes. Courier tracking systems usually provide delivery confirmation once your parcel has been delivered.

Once a parcel is marked as delivered, responsibility transfers to the delivery location. Please ensure a secure address is used for deliveries.

Unfortunately, we cannot guarantee specific delivery times as couriers manage their own delivery schedules.

Yes. Please include your estate name, unit number, and access instructions to ensure smooth delivery.

The courier may attempt another delivery or contact you to rearrange delivery depending on their policy.

Once an order has been shipped, we are unable to make changes as it is already in the courier system.

You can contact our support team through the Contact page on our website for any delivery-related assistance.

At the moment, we only offer standard nationwide delivery services.

Parcels often travel through regional courier hubs before reaching the final destination. This can sometimes take a few days.

Yes. All parcels are handled by trusted courier services and include tracking for added security.